Service
 
Phone No: 815-756-9500
Our service department is second to none in providing efficient, professional service for your General Motors Vehicle. Our highly trained technicians will repair your GM vehicle right the first time. Don't settle for less when normal maintenance is all it takes to keep your car at its best.
Our commitment is to exceed our customers expectations, so choose your repair shop the way you choose your car: by reputation and by the value that's offered for what you're charged. Jon Colvin and his staff at Tom Sparks Buick of Dekalb is prepared to meet all your service needs - from warranty work to factory recalls, major or minor repairs and preventive maintenance like our Quick Lube and seasonal service specials.

Our #1 Service Department, from the service advisors to the ASE Certified and Master technicians, prides itself in doing the highest quality work in the most efficient manner possible!

 

Courtesy Transportation

There's nothing more frustrating than being left without your car or truck when it's in for service. Now, instead of having to rely on someone else, you can rely on us. We'll take you where you need to go while your vehicle is being serviced or give you a car to drive for the evening.

Service Experience Counts

Our Service & Parts team has a combined 135 years of service experience! Thats an average of almost 20 years per employee! We'll put that average against any shop in the area. With that much experience your cars trouble has probably been experienced by one of our employees before.

Chris Colvin Service & Parts Manager.. Almost 12 Years
Chuck Cradduck Master Technician............. Over 28 Years
Dave Sloan Master Technician............. Over 18 Years
Carl Peters Master Technician............. Over 22 Years
Mark Schmidt Service Writer...................... 7 Years
Al Bryant Master Technician.............. 30 years
Rich King Service Manager................ 18 years
Steve Gavin Master Technician............. 20 years
Bob Beckman Service Writer...................... 3 Years
Convenient Service Hours

We work hard and we know you do, too. That's why we're open at times that accommodate your busy schedule. We also offer the convenience of drop-off and pick-up services beyond these hours.

 

Service Hours:
Monday - Friday 8:00 AM - 5:00 PM
Pick-up Till 8:00 PM Weeknights
Saturday: 9:00 AM - 12: 00 PM
(Saturday Oil change only)

We also have a convenient drop box located in the large overhead door for late night drop-off.
 
Customer Service Pledge:

We are dedicated to providing you with the best service. In our commitment to you, we pledge to do the following to get your vehicle serviced the same day.

  • If the part needed for your vehicle is not available from our parts
    department, we will attempt to acquire the Genuine GM part locally, the same day.
  • If the part is not available locally, we will order the part on a Customer Order from General Motors.
  • If a Customer Order must be placed, our Service Adviser will phone you the same day that your part is received from General Motors. At this time an appointment will be made for the part to be installed on your vehicle.
Tom Sparks
Find out more about our ASE Certified vehicles!
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At TomSparks.com, every effort is made to insure the accuracy of the listings in this site. However, inaccuracies and errors in information presented may occur from time to time. Tom sparks Buick Inc holds the right to change or amend prices and descriptions of vehicles without notice. Please verify all information prior to purchase. Please call 815-739-6054 for availability of the vehicle you are interested in. We make no representetions or warranties, expressed or implied,concerning: (1) any vehicle listed on this site, (2) the accuracy of any information contained on this site. The vehicle prices listed on this site are not guaranteed prices. Price does not include tax, title, license, documentation fee, or rebates applied where applicable. If a specific vehicle is shown by VIN or stock number, it is subject to prior sale. See dealer for details. We shall not be liable to any person for any damages or losses arising from use of this site or any activities associated with or derived from this site. This site is for information purposes only.Written-signed forms will be legal and binding
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